Tomoni AI · North Wales AI consultancy for UK businesses

What we do

What we do.

We work in three stages. First, we find the jobs that are costing your business time and money, from the admin to the customer enquiries. Then we automate the ones worth fixing. After that, we look after them, so they keep working as your business grows.

Working through something on a laptop in a café armchair

Assess

Opportunity assessment

Ten working days immersed in your operation, alongside the people who do the work. We unpack how the business runs day to day: the bottlenecks, the roadblocks, and the jobs that quietly eat the hours. You receive a written case for what to change, in what order, and what each improvement is worth in pounds.

Opportunity and cost mapping, task by task
A figure against every finding
The list of what to leave alone

Build

Improvements, built and proven

Each improvement is built one at a time and tested on your own live cases before anything goes into service, so nobody is asked to trust a demonstration. Your team are shown exactly how it works. We connect to the software you already run wherever we can.

Tested on your real cases first
Handover to the people who will use it
Connected to what you already run

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Ongoing operation and support

An improvement is only valuable if it is still working next year, when nobody is thinking about it. We host, monitor, maintain and improve it as your business changes, and report every month on what it delivered, in hours and in pounds.

Hosted, monitored and maintained
Faults resolved by the next working day
One page a month, in hours and pounds

Two people in conversation across a laptop in a dimly lit café

Not a business run by AI. A business that runs better because of it.

Most teams have started using AI already, in their own way and on their own initiative, and most of the people running those businesses carry a quiet suspicion that everyone else is further ahead. The honest position is simpler. The business itself is unchanged, with the same headcount, the same margin and the same processes, and that is exactly where the gain is waiting.

The aim is a more effective business, measured in time and in cost: fewer hours on work that repeats, a lower cost for each job done, and the same people spending more of their day on the work they are good at. AI is the means, not the point. It is used where the figure justifies it, built into the way the work is done, and left out where a person’s judgement is the service.

Talk to us about yours →

The research

What the research says.

None of these figures are ours. They are published research, each one sourced, and together they describe the gap we work in: most businesses believe AI matters, and most do not yet have a plan for it.

79%of business leaders say AI adoption is critical to staying competitiveMicrosoft and LinkedIn, Work Trend Index 2024

60%of those same leaders worry their company has no plan or vision to implement itMicrosoft and LinkedIn, Work Trend Index 2024

391%the improvement in conversion when a new enquiry is called back within a minuteVelocify, a study of 3.5 million enquiries

19 dayslost each year by the average UK small business to manual tasks its software should be doingSage, September 2026

Calculator

What the admin is costing you.

Slide the numbers to match your business. The working is shown, and the sums happen in your browser and stay there; nothing you move is sent to us, or to anyone else.

Recoverable each month

—/ month

—hours a month your team spends on admin

—of those could realistically be automated

—recoverable over a year

The speed of the first reply is where the enquiry money sits: a study of 3.5 million enquiries found conversion 391% higher when the call back came within a minute rather than later.

It is an estimate built from four numbers and sector assumptions, each one shown in the working, so treat it as a pointer rather than a promise. An assessment counts the real thing: ten working days inside the business, every recurring task measured, a figure against every finding, and the list of what to leave alone.

Book a free scoping call →

Selected work

Examples of AI working in real businesses.

Each began the same way: a sense that the day was being spent on the wrong things.

A mentor and a learner working side by side at a screen

Build Training and education centre

A new course built from the qualification specification

Each new qualification took around 400 hours to write and build by hand. We built a tailored course from the Ofqual specification, in an LMS designed with the centre, with video, guided learning, assessments and quizzes. The centre’s own time went on reviewing and signing it off.

380 hrsreturned to the team on every new qualification

£15,000what building it by hand would cost

£14,250saved on every new qualification

What we built

A tailored course built from the Ofqual specification
Video and guided learning content for every unit
Assessments and quizzes in an LMS designed with the centre

A member of staff answering messages at a laptop under a desk lamp

Build Physiotherapy · two sites

Enquiries answered within seconds, seven days a week

Weekend enquiries weren’t answered in time, so patients booked elsewhere. One inbox for every message, and the patient paperwork completed before arrival. The exercise programmes were deliberately left with the physiotherapists, because that judgement is the service.

13.5 hrsa month returned to the front desk

£1,307a month the old way was costing

£8,194net benefit in year one

What we built

Every enquiry answered automatically within seconds, evenings and weekends included
One shared inbox for email, web forms and social messages
Patient forms completed online before the first appointment

Checking stock between the shelves of a storeroom

Build Online homeware retailer

Stock that updates itself, and lapsed customers invited back

The owners spent Sunday evenings writing the same product description three times. Three improvements for a two-person business: stock that updates on sale, order queries answered from the tracking data, and copy drafted once and approved.

22 hrsa month returned to the owners

£2,378a month the old way was costing

£19,856net benefit in year one

What we built

Stock levels updated automatically the moment an item sells
Order and delivery queries answered from live tracking data
Product descriptions drafted once, approved, and published everywhere

Illustrative examples, with estimated figures.

How we work

Four clear stages.

Nothing is built before you have seen the figure for it. Where we can, we work with the systems you already have; where one would need to change, you hear it from us before anything starts.

1
Chat
Your free scoping call: twenty minutes, no charge

A short conversation about how your business runs and where the days go. We tell you where the opportunities are likely to be and whether an assessment would be worth your money. If it would not, we say so, and you have spent twenty minutes and nothing else.
A clear answer on whether this is right for you
2
Assess
Ten working days, one fixed fee

We immerse ourselves in your business to understand how it really operates day to day: how customers arrive, how work is delivered, where it slows, and where the hours leak away without anyone quite noticing. Every recurring task is measured, the bottlenecks and roadblocks are named, and the cost of the current way of working is set out in pounds. The report highlights where the gaps are, where AI can practically help, and what should be left exactly as it is.
A costed, prioritised plan for the best version of your business
3
Build
A few weeks per improvement

We build each improvement one at a time, so the first time your team see it, it already works. They are shown how it works, what it does not do, and who to call. It is built around your existing systems wherever possible, measured against the figure in the report, and every record it touches remains yours, with full access.
A proven improvement your team understands
4
Embed
Ongoing, month by month

The improvement becomes part of how the business runs, and stops needing your attention. We host and monitor it, resolve faults by the next working day, and continue to improve it as the business changes. Each month you receive a single page showing what it delivered, in hours and in pounds, measured the same way as at the outset. There is no lock-in: thirty days’ notice ends the arrangement, your data always stays with you, and after a year the system itself is yours to keep.
Reliable, measured, and yours

What we build

Four areas of work.

Everything we build for a business sits in one of them. Most need two or three; the assessment says which.

01Data

Your numbers and records, in one place, up to date, and yours.

Know your numbers without doing the sums · Stay compliant without the panic · Keep the know-how when staff change

The summary first, the detail underneath, and the one thing that needs attention called out — instead of a spreadsheet you have to read to find the problem.

02Systems

The software you already run, connected, so nothing is typed twice.

Make your systems talk to each other · Be found by people looking for you

Same four tools. The difference is the record in the middle and the labelled arrows — each one is a job a person currently does by hand.

03Automation

The forms, the chasing and the filing, done without anyone giving up an evening.

Never lose an enquiry · Cut the admin · Bring customers back · Stop chasing money

One form does the work of four manual steps, and the chasing happens on a schedule instead of when someone remembers.

04Change and adoption

Your team shown how everything works, in plain English, so the new way sticks.

Tested on your own live cases · Twenty minutes with your team · The old way kept while it beds in

The know-how moves from a person to the business. When the next person arrives, it's already there.

Our story

Inspired to help other businesses.

Tomoni AI is an AI consultancy that grew out of running businesses rather than advising them. Tom Williams has run his own businesses for more than ten years, currently a training provider and a product brand, and for all of that time carried the administrative load every business carries: the work done by hand, after the work that earns the money, in the hours that were meant for something else.

The first systems were built for those businesses. Enrolments that create their own records. A weekly summary of what is owed and what is due. An inbox that sorts itself before anyone opens it. They removed the repetitive work and, more importantly, they were still doing so months later without anyone’s attention.

Tomoni brings the same approach to other businesses, whatever their size or sector: the admin and repetitive work automated one improvement at a time, with the figure established before anything is built. The name is Japanese, 共に, meaning together. It describes the arrangement. We work alongside the people who run the business.

Contact

Start with a conversation.

Twenty minutes with Tom Williams, at no charge. Tell us how your business runs and where the days go, and we will tell you where the opportunities are likely to be, and whether an assessment is worth your money. If it is not, that is what you will hear.

Book a free scoping call →

Or call or email, whichever suits you.

07971 512158 [email protected]

A conversation across a café table under a warm lamp

What we do.

Opportunity assessment

Improvements, built and proven

Ongoing operation and support

Not a business run by AI. A business that runs better because of it.

What the research says.

What the admin is costing you.

Examples of AI working in real businesses.

A new course built from the qualification specification

Enquiries answered within seconds, seven days a week

Stock that updates itself, and lapsed customers invited back

Four clear stages.

Chat

Assess

Build

Embed

Four areas of work.

Your numbers and records, in one place, up to date, and yours.

The software you already run, connected, so nothing is typed twice.

The forms, the chasing and the filing, done without anyone giving up an evening.

Your team shown how everything works, in plain English, so the new way sticks.

Inspired to help other businesses.

Start with a conversation.